Support

Q&A

Frequently asked questions about TorchPhoto.

What kind of app is TorchPhoto?

TorchPhoto is an iOS app designed to help you browse photos and videos stored on FTP or NAS servers quickly like an album on iPhone and iPad. It focuses more on photo and video viewing than a typical file explorer.

The app is very small in size. Can I trust it?

TorchPhoto is optimized to stay lightweight and efficient, helping save storage space on your iOS device. The app itself is kept as small as possible, and it also includes an app data cleanup feature to reduce unnecessary storage usage. Although TorchPhoto has a relatively small app size compared to the number of features it offers, its features are designed to work together smoothly and reliably.

Is it a cloud storage service?

No. TorchPhoto is not a separate cloud storage service. It connects directly to your FTP or NAS storage so you can view photos and videos there.

Why does it only support FTP?

FTP is widely supported across many servers and NAS environments. TorchPhoto is designed around a simple flow where you first generate thumbnails at home or on local Wi-Fi, then browse more comfortably afterward.

Can I use it with NAS?

Yes. If your NAS supports FTP access, you can connect it to TorchPhoto and browse photos and videos. It works well with NAS devices such as Synology and QNAP that can enable FTP.

Can I view photos and videos together?

Yes. Photos and videos in the same folder can be displayed together, so mixed media folders can be browsed naturally like an album.

Does it support grid view and list view?

Yes. You can use both grid and list layouts while browsing folders depending on your preference.

Can it preview and play videos?

Yes. The app supports video preview and playback so you can immediately check clips stored on the server.

Are search, sort, and filter available?

Yes. Search and sorting are supported, making it easier to focus on photos only or videos only when needed.

Can I check metadata or EXIF info?

Yes. For supported files, you can check metadata such as capture time and location. Files without location data show time information only.

Can I upload photos and videos from iPhone to the server?

Yes. You can select photos and videos and upload them to the folder you want on an FTP or NAS server, including multiple files at once.

Can I check upload history?

Yes. You can review successful and failed upload records in the Upload Log.

Can I download photos and videos from the server?

Yes. You can download photos and videos stored on the server to your iPhone or iPad.

Is it also available on Mac?

If the app appears in the App Store on your device, you can use the iPad-designed version and its features on Mac as well.

Can I share photos and videos directly?

Yes. It supports sharing through the iOS share sheet, and you can also share directly from the video preview screen.

What is thumbnail generation?

Generating thumbnails in advance allows faster and lighter browsing even in large folders or on slow networks. It is for browsing thumbnails, not downloading full originals.

Can I view thumbnails offline?

Yes. Once generated and cached, thumbnails remain viewable even when there is no internet or the server is not connected.

Is it useful on unstable networks?

Yes. Since it uses thumbnail-based browsing, it is useful for quickly checking visual previews even in weak or unstable signal conditions.

Can I share thumbnails themselves?

Yes. Thumbnail Share lets you share light and fast preview images instead of originals. It is useful for sample delivery or quick selection work.

Does it support widgets and slideshows?

Yes. Generated thumbnails can be displayed in iOS widgets, and slideshow playback is supported for digital-frame style use.

Is it convenient for files split like Live Photo?

Yes. Even when photo and video files are stored separately on NAS or FTP servers, TorchPhoto helps you browse them more naturally together.

Can multiple people browse the same server?

Yes. As long as each person has access permissions, they can browse the same FTP or NAS library on their own device.

Can I share server information with a QR code?

Yes. The Share QR feature lets you send server connection info as a QR code, so another user can register the server more easily without manual typing.

Are caches separated by server?

Yes. If the host and port combination is different, it is treated as a different server, and caches and browsing data are managed separately.

Can I delete cache for only one server?

Yes. You can delete cache per server, and you can also clear the cache for all servers at once.

Does it support both iPhone and iPad?

Yes. TorchPhoto is designed to work on both iPhone and iPad.

What is the difference between Free and PRO?

Free provides the core TorchPhoto experience, while PRO removes key limits for more comfortable browsing of larger libraries. For example, it includes unlimited thumbnail cache, video pairing, large video thumbnail generation, slideshow, and no time limit on thumbnail sharing.

What kind of users is this app best for?

It is especially well suited for photographers, media teams, field workers, and resellers who store many photos and videos on servers and need to review, browse, and share them quickly on mobile.

How is it different from a typical FTP app?

While a typical FTP app focuses on file management, TorchPhoto focuses more on media browsing with features like photo and video viewing, thumbnail generation, offline thumbnail browsing, QR sharing, metadata viewing, and slideshow.

How can I contact you?

Please email us at teamtorchphoto@gmail.com, and we will review it and reply as soon as possible.